1. Personal Information We Collect
This site collects the following items in order to receive and handle enquiries.
| Category | Items |
|---|---|
| Required | Name, contact number, email, nationality, type of enquiry, purpose of visit, whether an application has been made, enquiry subject · content |
| Optional | Country of current residence, planned departure date, intended length of stay, application number, previous refusal history, attachments |
| Collected automatically | IP address, date and time of access, browser information |
We do not collect resident registration numbers, passwords, card numbers or authentication codes. Please do not enter them when making an enquiry either.
2. Purpose of Use
- Reviewing the content of your enquiry and providing a response
- Contacting you as necessary to handle the enquiry, such as requesting additional documents
- Statistical analysis to improve our service (processed in a form that cannot identify an individual)
3. Retention and Period of Use
Personal information we have collected is destroyed without delay once the purpose of use has been achieved. However, where retention is required under relevant legislation, it is kept for the period concerned.
4. Provision of Personal Information to Third Parties
We do not provide users' personal information to third parties. Cases required by law are the exception.
5. Users' Rights and How to Exercise Them
Users may at any time request access to, correction of, deletion of, or suspension of the processing of their own personal information. Requests can be submitted through Contact us, and we will act on them without delay once verified.
6. Procedure and Method of Destruction
- Electronic files: permanently deleted by a method that makes recovery impossible
- Printed materials: shredded or incinerated
7. Measures to Protect Personal Information
- Encryption of data in transit (HTTPS)
- Minimising access rights to personal information and managing access records
- Restricting the file extensions · size of attachments and separating where they are stored
8. Personal Information Protection Officer
Please submit enquiries about the handling of personal information through Contact us. The officer and their contact details will be stated in this section once the operating entity is confirmed.
9. Changes to This Policy
If this policy is changed, we will announce the changes and their effective date on the site.
Effective date: 8 September 2026